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Updated: April 29, 2022

House Cleaning Marketing Strategies That Work

Marketing strategies are designed to achieve a sustainable competitive advantage by understanding the needs and wants of customers. A cleaning company's marketing strategy can encompass everything from how it positions itself, to its selection of strategic partners, media relations, and channels and tactics used to boost sales.

Good marketing strategies contain a business’s value propositions, key brand messaging, as well as data on target audiences and customer demographics. As you can imagine, any marketing strategy is a multistep process that requires research, implementation, and monitoring.

Below are some tried-and-tested marketing tips to help you promote your cleaning business.

Top 10 Cleaning Services Marketing Tips

1. Know Your Target Market

The absolute best marketing makes potential clients feel like you’re reading their minds. It adroitly addresses their pain points, challenges, and goals so clearly they have no other choice but to hire your cleaning services.

When cleaning companies embark on developing their digital marketing strategies, most business owners have a vague idea of their ideal customers. However, it’s often not detailed enough. You have to understand that today’s digital marketing is hyper-targeted and specific.

A maid service can advertise to prospective clients based on their demographics, location, and other online habits. To achieve this bulls-eye specificity, you need to develop meticulous customer profiles.

These are detailed compilations of different types of consumers, which include; demographic, geographic, psychographic, and behavioral data to create a detailed understanding of consumers.

It’s possible and completely normal for cleaning businesses to have more than one customer profile. For instance, your local business might appeal to a working mother who needs help around the house, as well as office managers of medium-sized commercial businesses, and so on.

Audience targeting company GlobalWebIndex succinctly sums it up:

“Consumer profiling is about defining, segmenting, and profiling your target consumers to guide every element of your marketing and brand strategy. Leading brands, agencies, and publishers provide value that lies in data that quantifies consumer behaviors and perceptions in granular detail.”

Hence, it is easier to get new leads when you nurture prospects who fit ideal customer profiles.

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2. Create a Cleaning Business Website that Attracts Leads

A lead generation website is like a digital storefront. Truthfully, house cleaning business leads are only as good as the website that produces them. Luckily, you don’t need all the bells and whistles to create a simple lead-generating web presence.

Calls to Action

The point of your website is to advertise your cleaning company and get more clients to book your services. One of the tenants of good website design is denoting clear calls to action on every page.

Every aspect of a website is designed to encourage buyers further down the buyer’s journey. So, a webpage may nudge visitors to contact you, “learn more,” and browse offerings. No page should be published without a valid reason.

Mobile-Friendly

63% of Google’s US organic search traffic originates from mobile. Mobile-friendly websites, meaning they are operable across devices, boost sales and conversions because users can access them anywhere (see: local SEO).

They also have responsive layouts that rescale according to the device used to view them. This allows the content to adapt to different screen sizes without any rendering issues.

Fast Loading Times

The Google recommended page load time is under two seconds for eCommerce websites. Page loading time directly affects Google search rankings. Incredulously, 53% of mobile visitors will leave if a webpage doesn’t load within three seconds.

Ensuring your Core Web Vitals are up to scratch can improve user experience and page loading times. Compressing images and removing unnecessary code also helps. Sometimes too many ads and a poor web host may also be the culprit of a lagging site.

Clean Design

A clean website design takes the functionality of minimalism and incorporates effective stylistic and visual choices. It isn’t about keeping things minimal but streamlining content for an optimal and engaging user experience.

Clean websites have simple navigation structures, meaning users can find what they are looking for from your home page (or whatever page they end up on). Moreover, they look tidy and unencumbered to the human eye, with plenty of “white space” between blocks of text and images.

3. Write SEO-friendly Content

By now, you have likely heard the marketing term search engine optimization (SEO). This is the process of improving the quality and quantity of website traffic to a website or web page from search engines.

SEO targets unpaid (organic) traffic rather than paid traffic generated from click advertising. It informs both the technical and creative aspects of marketing. No marketing strategy functions properly without it.

You can have the best website, but without SEO, it will be invisible to internet users.

For simplicity, we’ll focus on on-page SEO, as this impacts content marketing strategies. When users search online, they type in specific phrases or keywords. A good content marketing strategy will ensure that whatever material is published online matches these keywords.

In theory, when users type in these keywords, your content should appear on Google search results pages because it contains the same keywords. Thus, creating valuable content keeps people reading, and SEO gets them to engage in the first place, which brings us to blogging.

57% of marketers say they’ve gained customers specifically through blogging. Some of its main advantages include:

  • Driving free traffic to your website
  • Promoting brand awareness
  • Improving SEO / SERPs
  • Nurturing customer relationships
  • Attracting potential clients

The role of a blog is to provide useful information to potential cleaning clients. While it may lead to sales, its primary focus is to make your brand more trustworthy and respected, improve SEO and establish your company as an industry leader.

blogging advantages

4. Create a Business Page on Local Listings

Each year, the percentage of online searches performed on mobile devices continues to grow. Mobile and wearable devices, together with Google search, drive much more geographically relevant information to consumers.

In recent years, the number of searches including “near me,” has increased by 500%. Considering a commercial cleaning business almost always services clients in specific areas, it’s a no-brainer they should be focused on local SEO.

Local SEO is the process of improving search rankings and online visibility in local search results, such as Google’s Map Pack/Local Pack. Unlike organic search results taken from Google’s index of websites, the listings in Local Packs originate from the Google My Business directory.

The main difference is that the Google Local Pack contains clear calls to action, such as to visit your website or make a phone call. Another important difference is that it includes concise business information that benefits users, such as location, opening hours, and reviews.

You need to register a free Google My Business account to rank in local SEO results. Raking in positive customer testimonials or reviews, as well as developing a local SEO content marketing plan, will boost your local rankings too.

Local SEO also evens out the playing field for smaller local businesses, as Google tends to prefer results that have local intent. Therefore, even if you’re stacked up against a bigger competitor, if your business is closer to the user, in terms of proximity, it will likely rank higher.

A Google My Business Account Tip: Make sure to fill out all details as accurately as possible. The more detail Google has, the more accurately it can scan your information and rank you. For example, if you have listed your business on Greatmore Street, don’t abbreviate it to st. if you fill out the same information on another directory.

 

5. Start an Email Marketing Campaign

Research indicates businesses lose up to 67% of customers through a lack of relationship nurturing. Email marketing should be a core component of your customer retention strategy because it is highly cost-effective, enables personalization, and, when done well, has a great engagement rate.

A cleaning business offers happy clients a regular service. What better way than to keep in communication with them through email newsletter updates? You can send them valuable tips and discounted offers and nudge potential leads to hire you.

Email marketing has an excellent ROI ($1 spent = $36) and is relatively easy and cheap to maintain. Platforms like ActiveCampaign and Mailchimp allow for amazing automation and customization.

marketing strategy Email

An email marketing campaign can take many forms, depending on what stage of the buyer’s funnel your clients are at:

Newsletters

They are effective for keeping your cleaning business at the front of clients’ minds. They typically include news about products and services and valuable content marketing material.

Welcome Messages

These emails are usually sent out to first-time clients after providing you with details online. Welcome messages can be used for sales generations, lead follow-ups, or brand awareness. This type of campaign works best when combined with a specific offer.

Birthday or Anniversary Messages

Commemorative messages are the oldest trick in the book. They highlight milestones important to the brand or customer and are frequently accompanied by a discount code, gift, or promotion.

Limited-Time Offers

These offers are great if you need a bump in sales. They provide potential customers discounts that expire within a certain time frame. Limited-time offers tend to gain traction quickly and generate more sales.

Post-Purchase Drip

These emails are sent as a follow-up to a purchase. They reinforce a client’s decision to hire you and build brand loyalty. From an emotional perspective, they build trust and delight with customers because they deliver added value after a sale. This type of email also allows you to upsell.

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6. Create Referral Programs for Your Customers

Referral marketing is a strategy that transforms passionate customers into brand advocates who directly refer your cleaning business to their networks. It’s similar to word-of-mouth marketing, except businesses utilize deliberate tactics like free offers or discounts to encourage customer-led brand promotion.

Compared to other types of digital marketing that aim at a general audience, referral marketing leverages your company’s existing client base—and the trust they have with their peers—to generate new clients.

A cleaning company referral program might entail asking customers to share your profile online in exchange for discounted service or get them to encourage others to join your mailing list in exchange for something else of value.

Referral leads have a 30% higher conversion rate and work just as well for small and large cleaning businesses. Why? Because people are much more likely to buy products and services from people they know and trust.

Twenty years ago, the reach of an average person was small. For the most part, referrals were made face-to-face, over the phone, or by post. Today, social media has expanded the average person’s audience to the thousands. The average person can reach hundreds of people within minutes.

A lucrative referral program makes it worthwhile for people to recommend your services, is mobile-friendly, and is designed to help a company achieve its digital marketing goals, whether that’s raising online awareness or boosting sales.

Positive reviews for marketing

7. Encourage Positive Reviews

Did you know that nine out of ten customers read reviews before making a purchase? Online reviews are no longer a “nice-to-have” feature, but a staple in digital marketing. They will help your cleaning business get noticed by both customers and search engines, leading to more sales.

On average, reviews produce an 18% increase in sales. Other studies show that companies with a 4.0 – 4.5-star rating earn 28% more in annual revenue. The takeaway here is that house cleaning companies should focus on providing customers with excellent service that merits a 4-star rating or more.

But garnering reviews takes a little more effort than that alone. You actually have to make it easy for new customers to leave quality reviews. Most clients don’t mind reviewing, but they won’t go out of their way unless asked.

Therefore, you might send a follow-up email requesting a review. If you have an app, you might integrate a review request after they pay. It’s also helpful to provide hints. So, you could ask them to rate you out of five stars and then prompt them with a request like, “tell us what you most enjoyed about your service.”

Some companies even offer discounts for reviews because they know how big a role they play in Google search results. Google considers positive reviews as an endorsement of trust and rewards sites with greater visibility.

Remember, it strives to provide the best and most accurate information to user queries, so it will naturally prioritize a cleaning business with reviews over one with zero.

On that note, it is also important to respond to customer reviews. This shows that you’re listening and that you care about the quality of your service, which in turn improves relationships, and generates repeat customers and new business.

8. Create a PPC Campaign

Imagine you could ignore clients uninterested in your services and only target those who needed help from a cleaning company? This is precisely what pay-per-click advertising is designed to do.

Commonly called PPC, in this form of online advertising, advertisers accrue costs when users click their ads. You bid on the perceived value of a click in relation to keywords, platforms, and target audience.

For example, if a user is searching for “commercial cleaning Ohio,” an advertiser can show a relevant ad that speaks to “commercial cleaning Ohio.” Pay-per-click advertising is a powerful marketing strategy used to increase sales, generate leads, and promote brand awareness.

PPC is ideal for small cleaning companies because you get to decide how much you’re willing to spend. You also only pay for the visits you receive, so there is a direct link between cost and performance (visits).

Pay-per-click also provides incredible control over the cleaning clients you’re targeting. You can target them based on age, gender, location, interest, etc., to achieve a high level of accuracy. With this detailed data, it’s easy to know if an ad is working and if not, you can correct it in real-time.

Most companies create several variations of the same ad and monitor its results to see which works best. While PPC shouldn’t replace SEO, it offers a short-term boost of traffic and qualified leads, which works well to amass new clients.

9. Focus the Messaging on the Result

The cleaning service you provide is a means to end it. Advertising professionals always market the result. Take Coke Cola’s slogan “Taste the Feeling,” Nike’s “Just Do It,” and Croc’s “Come as You Are,” none of these slogans sell products; they sell and inhibit an aspirational attitude.

Let’s put it more simply. What sounds more enticing? “Hire the Best Cleaners! Call us now!” or “Want floors so clean you can see your reflection? Call us!” Clients are less likely to care about the actual service than they are about the result; that’s why the second sentence is more appealing.

Of course, that’s not to say you shouldn’t list services like floor polishing or commercial window washing. However, when marketing your janitorial services, you should appeal to your customer profile pain points. If you know their common challenges, you can talk about solutions.

For instance, effective marketing might mention the following solutions, depending on whom the ideal target market is:

  • Spend less time cleaning and more time with family
  • Clean your commercial office block in no time
  • Keep your rental properties fresh

When you know what influences their purchasing decisions, you can connect your marketing message to meet the challenges they are trying to solve.

examples of results to mention

 

10. Integrate Offline Marketing into Your Strategy

Mobile businesses that serve specific areas still benefit from traditional marketing strategies like the ones below:

Direct Mail

With good old-fashioned direct mail, there is no platform to learn and no complex digital techniques to master. The average person receives two pieces of physical mail per day—compared to 107 emails and 63 ads they see online. Therefore, an attractive flyer in their mailbox will definitely stand out.

Branded Vehicles

A vehicle wrap can get anything from 30,000 to 80,000 views per day and have the lowest cost per impression rate of any other form of advertising. Essentially, you receive free exposure every time your company car drives around with advertising messaging. Even if it’s not traveling, a car wrap is still doing its job when parked.

Reach Out to Estate & Rental Agents

Estate agents still host house viewings, and property rental companies still need cleaning companies to keep their real estate in good shape. Occasionally, it pays to visit those companies and drop off brochures with your services, especially if you have built a good reputation in the area.

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Conclusion

Digital and traditional marketing offer many quick and inexpensive ways of getting more cleaning clients interested in your services. A cleaning business is a highly prolific and money-making endeavor. The right marketing strategy will certainly help it scale to new heights.

If you don’t have as much time to dedicate to house cleaning marketing, or just don’t know where to start, we can help. We’re a full-service digital marketing agency with the know-all and experience to assist with the most basic to complex marketing strategies. Chat to us today to improve your web presence and sales!

How Do I Market My Home Cleaning Services?

As a local or national business owner, you can use a mix of traditional and digital marketing strategies to attract potential clients. How you go about developing your marketing plan depends on who your target audience is, and where they are on and offline. Some companies hire marketing professionals to work in-house, while others outsource their marketing efforts to agencies like ours. The best way to market your business is to have a clear strategy that outlines your marketing goals, and a suitable budget to implement your plan. Your marketing goals should always be SMART: Specific, measurable, achievable, relevant, and time-bound.

How Can I Get More House Cleaning Clients?

The easiest way to get more cleaning clients is to invest in digital marketing. It reaches a larger, more targeted audience than traditional marketing. Additionally, it is often more cost-effective due to built-in analytics that enables the careful monitoring of campaigns in real-time. To attract new clients, you need to have a mobile-friendly website and then develop a clear marketing strategy based on addressing your clients' pain points. Hiring trusted digital marketing experts not only fast tracks the process, but also guarantees results.

How Can I Create an Ad for a Cleaning Business?

Digital marketing offers several types of advertising: - Display advertising - Paid search advertising - Mobile advertising - Native advertising - Email marketing - SEM - Mobile Ads - Video Ads Each of these has specific outcomes and requirements. Before you create a cleaning business ad, you should first determine its purpose and the most appropriate channel that will help you achieve it.

I hope you enjoy reading this blog post.

If you would like to discuss your project, reach out to our specialists.

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About the Author
Stan Bogdashin
Stan co-founded Comrade Digital Marketing and serves as its marketing strategist and IT expert recruiter.
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