little hack
7 min read
Updated: June 25, 2021

Comrade Digital Marketing Is on a Hunt for Best Free Team Collaboration Tools

Running a small company is difficult, there's no doubt about that. Organizing employees and assignments is an intricate task, and if not done correctly, it can cause negative financial consequences for your business. But how do you choose the right platform for your company? As a smaller business ourselves, with several remote employees, we are constantly looking for ways to improve our functionality. We’ve decided to take three of the most popular team collaboration software and compare them, highlighting the pros and cons of each. Read on to learn about the pricing, features, and customer support for the team collaboration tools Bitrix24, Asana and Basecamp.
Comrade Digital Marketing Is on a Hunt for Best Free Team Collaboration Tools



Bitrix24 is probably the most comprehensive free online team collaboration platform currently available on the market. We couldn’t find any other free solution that would offer task and project management, group chats, private social networks, document management, shared calendars, videoconferencing, screen sharing, client management, and even HR tools totally free of charge and in one place.


Asana is a Web-based team collaboration service that specializes specifically in workflow management. Businesses use it to keep track of the daily to-dos of work while also giving employees a better way to follow the status of jobs without getting distracted by email.


Basecamp provides a project management solution for organizing both internal team projects, as well as client projects. You can decide to limit permissions and views for project items, as well as entire projects. This allows you to share certain items with clients while keeping other items private among your teammates.


Bitrix 24:

Bitrix24 is well known for offering a free version of their software that supports up to 12 employees. The company recently promised to introduce a free plan with unlimited commutation and collaboration users in March 2016. As your business grows, you can upgrade your subscription to allow for more storage and business tool users.


Individuals and small teams of up to 15 people can use Asana for free with a few restrictions. With a free account, you get all the core features, such as due dates and the ability to upload attachments, as well as unlimited tasks, projects, and conversations.


As of right now, Basecamp does not offer a free membership. They do, however, operate at a fixed price, meaning you don’t have to worry about hiring new people. Basecamp charges just $29/month for internal teams or $79/month if you use Basecamp with clients, the exclusive “Clientside” feature to keep internal communication separate from client communication.


Bitrix 24 and Asana offer free versions of their platform, but only for a limited number of users. All this means is that, as your company grows, you’ll have to upgrade your software to include more users.


Bitrix 24:

Bitrix 24 offers all the necessary features for running a small business, and the best part is it’s all in the same place. No more going back and forth between Google Cal, Skype, and Outlook. Other similar platforms offer downloadable apps you can connect with your software, but Bitrix 24 has everything you need built-in, making it clean, organized, and easy to use once you get the hang of it.


Asana is Web-based, but there are mobile apps available for smartphones and tablets; however, the mobile apps and the Web app do require an Internet connection, and there is no offline functionality which may be a problem if you or your team travels frequently.

Asana is a pretty basic software. You can write down a task that needs to get done, assign it to a particular person, give that person a due date, and keep an eye on whether and when she or he completes it. If you want other functionality, you’ll have to download and attach separate applications.


Basecamp is especially useful when you need to communicate with team members who were physically distant, specifically those working in different time zones, as it doesn’t offer real-time status updates. Additionally, one of the biggest benefits of basecamp is its proficient handling of images and artwork. If you upload image URLs to a project discussion, Basecamp displays the image rather than merely the link.

One of the biggest drawbacks to Basecamp, however, is that it feels more broken into pieces, and there is little cohesion between the different sections.


Some argue that because Asana and Basecamp are more “bare” platforms, they are, therefore, “customizable.” We respectfully disagree. We see much more merit in keeping all applications under the same umbrella, like in Bitrix 24, giving you access to them at all times and removing the confusing “set-up” time looking for the right applications to add. Just sign up and start.

Customer Support

Bitrix 24:

Bitrix24 does not offer live chat or phone support. To get in contact with customer support, you have to email them; and paid users are prioritized. However, responses are typically timely.


Asana can be contacted via the customer support link. Simply fill in the required information and wait for a response from their customer service team. (Responses typically take less than 24 hours.) Asana also offers a comprehensive User’s Guide containing video tutorials, written guides, FAQs, user tips, and other useful information that may answer your question.


While Basecamp does not provide phone or live chat support, they are known for responding quickly to email requests (the average wait time being 2 minutes) and offering a large variety of ready-made aids and live training tools.


None of these platforms offer live chat or phone support, but they all have a good reputation for responding to customer questions, comments, and concerns in a timely manner.


After playing with this software ourselves, we’ve determined that Bitrix24 is the team collaboration tool best for small companies looking to bring their business to the next level. By keeping all correspondence and projects in one place, you’ll be able to better manage your company and employees to reach even greater business results. If you are interested in trying this software before making any commitments, try their free 30-day trial here.

I hope you enjoy reading this blog post.

If you would like to discuss your project, reach out to our specialists.

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About the Author
Sasha Berson
Sasha serves as Managing Partner and VP of Client Solutions for Comrade Digital Marketing, a Chicago-based marketing agency dedicated to solving client’s most pressing digital challenges.
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